PCC - Complex Scheduler

JOB DECSRIPTION:

• Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.
• To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing all three of the below scheduling tasks: o Cases performed in an ambulatory surgery center or inpatient setting o Coordination of multiple specialties o Coordination of pre-operation and post-operation testing/clearance May also perform the following: o Coordination of complex, sequential treatment appointments including clinical trials and standard of care patients o Coordination of transplant related work up and evaluations for donors and patients Serves as the primary point of care for these patients and their families.
• Additional duties may include: o Scheduling return visits o Scheduling ancillary appointments o Registering or scheduling new patients o Scheduling imaging and procedures within their local clinic o Completing patient data forms o Coordinating provider referrals o Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care Works collaboratively with management to remedy or escalate patient complaints Covers for front desk and other back-office staff as needed Provides support for the training of new PCCs and other administrative staff as needed Completes precertification authorizations as required Other duties as assigned
  
  MINIMUM REQUIREMENTS:
• High school diploma or GED required; 6 months of healthcare scheduling experience is required.
• A successful candidate will possess the following competencies and skills: Problem-solving ability; Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others.
  
  
  

• PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
  
  ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.